Refund Policy

Effective Date: 26 April 2025

Thank you for shopping with TrendDigi!
At TrendDigi, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help. Please read our refund policy carefully to understand your rights and how we handle refunds.

1. Eligibility for Refunds

We offer refunds under the following conditions:

Products must be unused, unopened, and in their original packaging.
Digital products (such as downloads or online services) are non-refundable once accessed or downloaded unless they are defective.
Refund requests must be submitted within 14 days of the purchase date.
Proof of purchase (receipt or order number) is required for all refunds.

2. Non-Refundable Items

Certain types of products and services are non-refundable:

Downloadable software products
Gift cards
Sale or clearance items
Customized or personalized products

3. How to Request a Refund

To request a refund:

Contact our support team at support@trenddigi.com.
Include your order number, the item(s) you wish to refund, and the reason for your request.
Our team will review your request and respond within 2–3 business days.

4. Refund Process

Approved refunds will be processed back to your original method of payment within 5–10 business days.
You will receive an email confirmation once your refund has been issued.
Please note that it may take some time for your bank or credit card company to post the refund to your account.

5. Exchanges

We only replace items if they are defective or damaged.
If you need an exchange for the same item, contact us at support@trenddigi.com.

6. Late or Missing Refunds

If you haven’t received a refund yet:

First, check your bank account again.
Then, contact your credit card company — it may take some time before your refund is officially posted.
Next, contact your bank. Processing times vary by institution.
If you’ve done all of this and still have not received your refund, please reach out to us at support@trenddigi.com.

7. Contact Us

If you have any questions about our refund policy, please contact us:

Email: support@trenddigi.com